FAQ
Frequently Asked Questions (FAQ)
Welcome to Selavonia’s FAQ page! Below you’ll find answers to some of the questions our customers ask most often. If you still need help, please contact our support team at support@selavonia.com and include your Order Number and Order Email so we can assist you more efficiently.
Ordering & Payments
Q: How do I apply a discount code?
You can enter a discount code during checkout by following these steps:
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Add the clothing items you want to purchase to your shopping cart.
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Click PAY WITH DEBIT/CREDIT CARD to continue. (This applies whether you choose PayPal or a credit/debit card.)
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On mobile, tap Show order summary and enter your discount code. On desktop, enter the code in the discount field displayed on the right side of the checkout page.
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Complete checkout using your preferred payment option.
Q: What payment methods do you accept?
We offer several secure payment methods:
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PayPal, including guest checkout
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Major credit/debit cards, including Visa, MasterCard, American Express, and Diners Club
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Apple Pay & Google Pay
Q: How much is shipping?
Our standard worldwide shipping charge is generally USD $5.99. The final shipping fee may vary depending on your destination and any promotion available at the time of purchase.
The exact shipping amount will be displayed at checkout before you place your order.
Shipping & Delivery
Q: Does Selavonia ship internationally?
Yes! We deliver to most countries worldwide. Depending on your location and clothing availability, your order may be shipped from the fulfillment facility best positioned to handle your delivery efficiently.
Q: How long does delivery usually take?
Estimated delivery generally takes 10–20 business days after your clothing order has been processed and dispatched.
Actual delivery time may vary depending on your destination, carrier operations, customs procedures, public holidays, and other circumstances beyond our control.
Q: How do I track my order?
Once your order has been shipped, we will send you a shipping confirmation email containing your tracking number.
You may use the tracking information included in that email or follow your parcel through an international tracking service such as 17TRACK.
Q: Why is my tracking information not updating?
Tracking details may take approximately 24–48 hours after your shipping confirmation is issued to appear or refresh.
It is also normal for tracking to remain unchanged for several days while a parcel is being transferred between shipping facilities or international transit hubs.
Q: Why did I receive only part of my order?
Orders containing several clothing items may sometimes be divided into multiple packages or shipped from different fulfillment locations.
When this happens, each parcel may have a separate tracking number, which will be sent to the email address associated with your order.
Order Modifications & Cancellations
Q: Can I change my shipping address, name, or phone number?
Requests to change delivery or contact information are very time-sensitive.
Please contact us immediately at support@selavonia.com using the subject line:
Urgent: Address Change
Please provide:
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Your Order Number
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Your Order Email
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Your corrected shipping information
We will make reasonable efforts to update your information if your order has not already been processed or dispatched.
After an order has been shipped, we may no longer be able to change the delivery details. In that situation, you may need to contact the shipping carrier directly.
Q: Can I change the items in my order?
If you need to update the size, color, quantity, or another detail of your clothing order, please email us immediately at support@selavonia.com with the subject line:
Urgent: Order Change
Please include:
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Your Order Number
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Your Order Email
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The changes you would like to request
We can only accommodate modification requests while the order has not yet entered fulfillment.
Q: Can I cancel my order?
Orders that have not yet been shipped may be eligible for cancellation.
Please contact us as soon as possible at support@selavonia.com and provide your Order Number and Order Email.
A handling fee may apply in certain situations.
Orders that have already entered processing, fulfillment, or shipment generally cannot be canceled.
Post-Delivery Issues
Q: My order arrived damaged. What should I do?
We’re sorry your order arrived in damaged condition.
Please contact support@selavonia.com and provide:
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Your Order Number
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Your Order Email
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Clear photos or video showing the damaged clothing item
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A photo of the shipping label and packaging
Our customer support team will review the information provided and assist with an appropriate resolution.
Q: My item has a quality issue or defect.
We take the quality of our clothing seriously.
Please email support@selavonia.com with:
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Your Order Number
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Your Order Email
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Clear photos or video showing the quality issue or defect
Our support team will review your request and work with you to resolve the issue as quickly as reasonably possible.
Q: I received the wrong item or something is missing.
We’re sorry for the inconvenience.
Please contact support@selavonia.com and include:
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Your Order Number
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Your Order Email
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A photo or video showing the clothing or products you received
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A photo of the parcel and shipping label, if available
We will review your order details and work to correct the issue as quickly as possible.
Account & Communication
Q: I didn’t receive my order confirmation email.
Please check your spam, junk, or promotions folder first.
If you still cannot locate the confirmation email, contact support@selavonia.com using the same email address connected to your order.
Please provide your name and any available purchase information so our support team can locate your order and resend the confirmation.
Q: I haven’t received my tracking number yet.
Tracking information is normally sent after your clothing order has been processed and shipped.
Please allow approximately 1–2 business days for shipping information to become available.
If you have not received your tracking details, check your spam or junk folder first. If the information is still missing, contact us at support@selavonia.com for assistance.
Contact Us
If you have any further questions, please contact our customer support team.
Store Name: Selavonia
Legal Business Name: Momenry Hong Kong Limited
Website: Selavonia.com
Email: support@selavonia.com
Phone: (276) 276-1546
Business Address:
UNIT 2116A, 21/F, TOWER A, 83 KING LAM STREET, CHEUNG SHA WAN, HONG KONG