FAQ
Frequently Asked Questions (FAQ)
Welcome to the Avelquora FAQ page! Below you’ll find answers to many of the questions our customers ask most often about clothing orders, payments, delivery, and account support. If you can’t find the information you need, please contact our support team at support@avelquora.com with your Order Number and Order Email — we’ll be happy to help.
Ordering & Payments
Q: How can I use a discount code?
To apply a discount code during checkout:
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Add the clothing or other items you would like to purchase to your shopping cart.
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Click PAY WITH DEBIT/CREDIT CARD to continue. (This applies to both PayPal and credit/debit card payments.)
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On mobile, tap Show order summary and enter your discount code. On desktop, enter the code in the discount field displayed on the right side of the checkout page.
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Complete checkout using your preferred payment method.
Q: Which payment methods are accepted?
We offer several secure payment methods:
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PayPal, including guest checkout
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Major credit/debit cards, including Visa, MasterCard, American Express, and Diners Club
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Apple Pay & Google Pay
Q: What are the shipping costs?
Our standard worldwide shipping fee is generally USD $5.99. The final shipping charge may differ depending on your delivery destination and any promotions currently available.
The exact shipping cost will be displayed clearly during checkout before you place your order.
Shipping & Delivery
Q: Do you ship internationally?
Yes! We ship to most countries worldwide. Depending on your destination and product availability, your clothing order may be dispatched from the fulfillment center best suited to process your shipment efficiently.
Q: How long does shipping take?
Estimated delivery is generally 10–20 business days after your order has finished processing and has been shipped.
Actual delivery times may vary depending on your location, carrier operations, customs procedures, public holidays, and other circumstances outside our reasonable control.
Q: How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email that includes your tracking number.
You may use the tracking details included in that email or follow your shipment through a global tracking platform such as 17TRACK.
Q: Why isn’t my tracking number updating?
Tracking information may require approximately 24–48 hours after shipment confirmation to become active or display a new update.
It is also normal for tracking to remain unchanged for several days while your package is traveling between carrier facilities or international transit centers.
Q: I only received part of my order. Why?
Orders containing multiple clothing items or products may occasionally be divided into separate shipments or dispatched from different fulfillment locations.
When an order is split into multiple packages, each shipment may have its own tracking number, which will be sent to the email address associated with your purchase.
Order Modifications & Cancellations
Q: Can I update my shipping address, name, or phone number?
Requests to change delivery information are extremely time-sensitive.
Please contact us immediately at support@avelquora.com using the subject line:
Urgent: Address Change
Please include:
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Your Order Number
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Your Order Email
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Your corrected shipping information
We will make reasonable efforts to update your information if your order has not yet been processed or dispatched.
After an order has shipped, we may no longer be able to modify the delivery details. In that situation, you may need to contact the shipping carrier directly.
Q: Can I modify the items in my order?
If you need to change a size, color, quantity, style, or another order detail, please email us immediately at support@avelquora.com using the subject line:
Urgent: Order Change
Please include:
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Your Order Number
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Your Order Email
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Details of the changes you would like to request
Order modifications can only be accommodated if fulfillment has not yet started.
Q: Can I cancel my order?
Orders that have not yet shipped may be eligible for cancellation.
Please contact us as soon as possible at support@avelquora.com and include your Order Number and Order Email.
A handling fee may apply in certain situations.
Orders that have already entered processing, fulfillment, or shipment generally cannot be canceled.
Post-Delivery Issues
Q: My order arrived damaged. What should I do?
We’re sorry your clothing order arrived damaged.
Please contact support@avelquora.com and provide:
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Your Order Number
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Your Order Email
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Clear photos or video showing the damaged product
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A photo of the shipping label and packaging
Our customer support team will review the information and help provide the appropriate resolution.
Q: My item has a quality issue or defect.
We take the quality of our clothing and products seriously.
Please email support@avelquora.com with:
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Your Order Number
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Your Order Email
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Clear photos or video showing the quality issue or defect
Our customer service team will review your request and work with you to resolve the matter as quickly as possible.
Q: I received the wrong item or am missing items.
We apologize for the inconvenience.
Please contact support@avelquora.com and provide:
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Your Order Number
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Your Order Email
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A photo or video showing the items you received
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A photo of the package and shipping label, if available
We’ll review your order details and work to correct the issue as quickly as possible.
Account & Communication
Q: I didn’t receive an order confirmation email.
Please begin by checking your spam, junk, or promotions folder.
If you still cannot locate your confirmation message, contact support@avelquora.com using the same email address associated with your order.
Please include your name and any other available order information so our support team can locate your purchase and resend the confirmation.
Q: I haven’t received my tracking number yet.
Tracking numbers are usually provided after your order has completed processing and has been dispatched.
Please allow approximately 1–2 business days for shipping information to become available.
If you still have not received tracking details, please check your spam or junk folder first. If the information is still missing, contact us at support@avelquora.com for assistance.
Contact Us
If you have any additional questions, please contact our customer support team.
Store Name: Avelquora
Legal Business Name: RPT-HONGKONG Limited
Website: Avelquora.com
Email: support@avelquora.com
Phone: (850) 706-7623
Business Address:
ROOM 3C, 12/F, 9 LAI YIP STREET KWUN TONG, KLN, HONG KONG