Return & Refund Policy

Last Updated: September 3, 2026

Thank you for shopping with Avelquora. We want you to feel confident about every clothing purchase you make with us. If there is a problem with your order or the item you received, please contact our support team promptly at support@avelquora.com with your Order Number (e.g., 015SHOP-1218) and the email address used for your purchase.

Please review the policy below carefully for information regarding returns, refunds, and replacements.

General Policy

All purchases are final. Returns or exchanges are accepted only when there is a confirmed quality issue or when an incorrect item has been shipped.

Damages and Quality Issues

We are committed to providing clothing and related products that meet our quality standards. If your order arrives damaged, defective, or incorrect, please contact our customer support team as soon as possible.

  • Please inspect your items after delivery and notify us within 7 days of receiving your order.

  • When submitting a claim, please provide:

    • Your Order Number and purchase email

    • A short explanation of the problem

    • Clear photos or a brief video showing the defect, damage, or incorrect item

Every claim is reviewed individually. Depending on the circumstances, an approved resolution may include a replacement, partial refund, or full refund.

Refunds

Once approved, refunds will be returned to the original payment method used for the purchase.

Please allow approximately 7–12 business days after processing for the refunded amount to appear in your account. Actual timing may vary depending on your bank, credit card issuer, PayPal, or other payment provider.

Exchanges

We do not currently provide direct exchanges.

Replacement items are only available when the original product is defective, damaged, or incorrect and the claim has been reviewed and approved by our customer support team.

Unauthorized Returns

Please do not return any clothing or other item without receiving prior authorization from our support team.

Packages sent back without an approved claim or return authorization will not be accepted, and we may be unable to issue a refund, replacement, or other resolution for unauthorized returns.

If an approved claim requires the item to be returned, our support team will provide the appropriate return instructions.

Contact Us

If you have questions, concerns, or need assistance regarding an order, please contact our customer support team.

Store Name: Avelquora
Legal Business Name: RPT-HONGKONG Limited
Website: https://avelquora.com
Email: support@avelquora.com
Phone: (850) 706-7623

Business Address:
ROOM 3C, 12/F, 9 LAI YIP STREET KWUN TONG, KLN, HONG KONG

When contacting us about an existing order, please include your Order Number and the email address used when placing the order so we can assist you as efficiently as possible.

We are committed to reviewing eligible claims carefully and providing an appropriate resolution in accordance with this Return Policy.