Return & Refund Policy

At Selavonia, we are committed to offering thoughtfully selected clothing, footwear, and fashion essentials designed to balance style, comfort, and everyday wearability. Customer satisfaction is important to us, and if your purchase does not meet your expectations, we aim to make the return and refund process clear and straightforward.

1. Return Eligibility & Timeframe

We provide a 30-day return period, giving you 30 days from the date your item is delivered to request a return.

To qualify for a return:

  • The item must remain unused and in the condition in which it was received

  • All original packaging, tags, and included accessories must be returned with the item

  • Valid proof of purchase, such as an order confirmation or receipt, is required

Footwear Specifics:

  • Shoes should only be tried on indoors and preferably on a carpeted surface to avoid marking the soles.

  • Footwear showing visible wear, sole scuffs, dirt, or debris will not be eligible for return and may be sent back to you at your expense.

  • The original shoe box must be returned in good condition, and shipping labels should not be attached directly to the shoe box.

2. How to Start a Return

To request a return, please contact us at:

support@selavonia.com

If your return request is approved:

  • We will provide an applicable return shipping label

  • You will receive instructions explaining where and how to send your return

Important:
Returns sent without receiving prior approval will not be accepted.

3. Damages, Defects & Incorrect Items

Please check your order promptly after it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us immediately at:

support@selavonia.com

so our team can review the issue and provide an appropriate solution as quickly as possible.

4. Exceptions / Non-Returnable Items

The following products cannot be returned:

  • Customized or personalized items

  • Personal-care or hygiene-related products

  • Original shipping charges paid during checkout

We also do not accept returns for:

  • Sale or clearance merchandise

  • Gift cards

If you are uncertain whether your clothing, footwear, or other item is eligible for return, please contact us before submitting your request.

5. Exchanges

We do not currently offer direct exchanges.

The quickest way to receive a different item is to:

  1. Return the original product after your return has been approved

  2. Submit a separate order for the replacement item

This process helps avoid unnecessary delays in fulfillment and delivery.

6. European Union – 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you may cancel or return your order within 14 days, for any reason and without needing to provide an explanation.

Returned products must:

  • Remain unused and in their original condition

  • Include all original packaging and tags

  • Be returned with valid proof of purchase

7. Refunds

After we receive and inspect your return:

  • We will notify you whether the refund has been approved or declined

  • Approved refunds will be returned to the original payment method within 10 business days

Please keep in mind:

  • Your bank or credit card provider may need additional time to process and display the refund

  • If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at support@selavonia.com

8. Refused Shipments & Dispute Resolution

If you would like to cancel an order or request a refund, please contact us immediately at:

support@selavonia.com

Please avoid initiating a bank chargeback before first contacting our customer support team, as doing so may delay the resolution process. We aim to address legitimate concerns directly, fairly, and efficiently.

9. Late or Missing Refunds

If your refund has not yet appeared:

  1. Review your bank account again

  2. Contact your credit card provider, as refund posting times can vary

  3. Contact your bank for additional information

If you have completed these steps and the refund is still missing, please contact us at support@selavonia.com

10. Return Address

If you have questions regarding our return and refund policy or would like to request a return, please contact our customer support team:

  • Email: support@selavonia.com

  • Customer Service: (276) 276-1546

  • Response Time: We aim to reply to all inquiries within 24–48 hours.

Note: Please contact us before sending any return so we can provide the correct return warehouse address for your region. Do not send returned products to the corporate business address listed on our website unless you have received prior authorization.