Shipping Policy

Last Updated: September 3, 2026

Thank you for shopping with Avelquora! We know you’re looking forward to receiving your clothing order, so below is a clear overview of how our shipping process works and what you can expect after placing your purchase.

1. Order Processing

Our team begins preparing your order shortly after it is placed. In most cases, it takes about 3 business days to review, pack, and transfer your items to our shipping partners.

  • Orders placed on weekends are generally processed on the next business day.

  • During busy periods, including holidays or major promotional events, processing may require a little additional time.

2. Shipping & Delivery

After your order has been dispatched, estimated delivery is approximately 10–20 business days.

We charge a flat worldwide shipping fee of $5.99 USD.

From time to time, delivery delays may occur because of customs inspections, carrier interruptions, weather, holidays, or other circumstances beyond our reasonable control. We appreciate your patience when these situations arise.

3. Tracking Your Order

Once your order has shipped, you will receive a Shipping Confirmation Email containing your tracking number.

  • You may track your clothing order using international tracking services such as 17TRACK.

  • Please allow approximately 1–3 business days after the shipping label is created for tracking details to become active.

If tracking has not updated during this period, please allow some additional time, as your package may still be moving between carrier facilities.

4. Partial Shipments

If your order includes multiple clothing items, they may occasionally be dispatched separately from different warehouses or fulfillment centers to help improve delivery efficiency.

  • Each individual shipment may receive its own tracking number.

  • Tracking details for each package will be sent to the email address associated with your order.

  • Receiving one package earlier than another does not necessarily mean that part of your order is missing.

5. Order Modifications

If you need to change your delivery address, telephone number, or order details such as size, color, or quantity, please contact us at support@avelquora.com within 12 hours of placing your order.

Please include:

  • Your Order Number

  • Your Order Email

  • Details of the changes you would like to request

We will make reasonable efforts to accommodate your request before fulfillment begins.

After an order has already been processed or dispatched, we may no longer be able to modify the delivery information or items included in the order. In such circumstances, you may need to contact the shipping carrier directly for further assistance.

6. Missed Deliveries

If the courier is unable to complete delivery, they may leave a delivery notice or hold your package at a nearby collection point or carrier facility.

If you miss a delivery:

  • Review your tracking information for the latest delivery instructions.

  • Contact your local delivery carrier using the tracking number provided.

  • If you require additional help, contact our customer support team at support@avelquora.com.

Customers are responsible for supplying accurate delivery information and collecting packages when collection is required.

We cannot guarantee refunds or replacements for packages returned because of incorrect or incomplete addresses, repeated failed delivery attempts, or failure to collect a shipment from the carrier.

7. Delayed Shipments

If your shipment appears to be delayed:

  1. Check Tracking – Review the most recent tracking event. If the last update was within the previous 7 days, your package may still be moving normally through the carrier network.

  2. Contact Us – If tracking has shown no updates for more than 7 days, email support@avelquora.com with your Order Number and Order Email.

Our support team will review the available tracking details and assist with investigating the status of your shipment.

8. Lost or Stolen Packages

We understand how frustrating it can be when a package cannot be located.

If your clothing order appears to have been lost while in transit:

  • We will work with the applicable shipping carrier to investigate and trace the shipment.

  • If the carrier confirms that the package was lost during transit, we will arrange an appropriate resolution, which may include a replacement at no additional cost.

Important: If tracking indicates that your package was successfully delivered but you cannot locate it, please first:

  • Check around your property or designated delivery area.

  • Ask household members or nearby neighbors.

  • Check with your building reception, front desk, concierge, or property management.

  • Contact your local delivery carrier.

Once a shipment has been confirmed as delivered by the carrier, any claim may be subject to the carrier’s investigation process and our applicable shipping or refund policies.

9. Shipping Origins & Destinations

Shipping Destinations

We deliver to most countries and regions worldwide.

If we are unable to ship an order to your destination, we will contact you using the email address provided during checkout.

Shipping Origins

Orders may be dispatched from different warehouses, fulfillment centers, or partner facilities depending on clothing availability, inventory location, and the final delivery destination.

Our fulfillment network may include facilities located in the United States, Canada, Australia, the EU, and other international locations.

Certain orders may also be shipped directly from partner manufacturers or fulfillment providers to help maintain product availability and efficient delivery.

10. Customs, Duties & Shipping Disclaimer

By placing an order with Avelquora, you acknowledge and agree to the following:

  • Shipping Times: All processing and estimated delivery periods are approximate and are not guaranteed.

  • Customs, Duties & Taxes: Customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country or local authorities unless otherwise stated.

  • Address Accuracy: Customers are responsible for providing a complete and accurate delivery address during checkout.

  • Incorrect Addresses: Avelquora is not responsible for delivery problems resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

  • Carrier Delays: We are not responsible for delays resulting from shipping carriers, customs authorities, weather conditions, transportation interruptions, or other circumstances outside our reasonable control.

  • Delivered Packages: If tracking confirms that a package has been delivered but it cannot be located, customers should first contact the carrier and check the delivery location.

Nothing in this Shipping Policy limits any rights available to you under applicable consumer protection laws.

11. Questions About Shipping?

If you have questions regarding delivery, tracking, shipping, or an existing order, please contact our customer support team.

Store Name: Avelquora
Legal Business Name: RPT-HONGKONG Limited
Website: https://avelquora.com
Email: support@avelquora.com
Phone: (850) 706-7623

Business Address:
ROOM 3C, 12/F, 9 LAI YIP STREET KWUN TONG, KLN, HONG KONG

When contacting us about an existing order, please include your Order Number and the Email Address used at checkout so we can assist you as efficiently as possible.