Shipping Policy

Last Updated: September 16, 2026

Thank you for shopping with Selavonia! We understand that receiving your clothing order promptly and knowing what to expect throughout the shipping process is important. Below you’ll find an overview of how we process, ship, and deliver orders placed through our store.

1. Order Processing

Our team begins preparing your order soon after it is submitted. In most situations, order review, packing, and handoff to our shipping partners takes approximately 3 business days.

  • Orders submitted during weekends are usually processed on the following business day.

  • During high-volume periods, including holidays or major promotional campaigns, processing may take slightly longer.

2. Shipping & Delivery

Once your order has been shipped, estimated delivery generally takes around 10–20 business days.

We apply a flat worldwide shipping charge of $5.99 USD.

Occasionally, delivery may take longer due to customs inspections, carrier disruptions, severe weather, public holidays, or other events outside our reasonable control. We appreciate your understanding when these circumstances occur.

3. Tracking Your Order

After your order has been dispatched, you will receive a Shipping Confirmation Email containing the applicable tracking number.

  • You may follow your clothing shipment through international tracking services such as 17TRACK.

  • Please allow approximately 1–3 business days after the shipping label is generated for tracking information to become active.

If tracking does not update during this period, please allow additional time, as the parcel may still be transferring between carrier facilities.

4. Partial Shipments

When an order contains multiple clothing items, some products may occasionally be shipped separately from different warehouses or fulfillment facilities to help improve delivery efficiency.

  • Each shipment may be assigned its own tracking number.

  • Tracking information for each parcel will be sent to the email address connected with your order.

  • Receiving one parcel before another does not automatically mean that part of your order is missing.

5. Order Modifications

If you need to update your delivery address, telephone number, or order details such as size, color, or quantity, please contact us at support@selavonia.com within 12 hours of placing your order.

Please provide:

  • Your Order Number

  • Your Order Email

  • A clear description of the changes you would like to request

We will make reasonable efforts to complete your requested changes before fulfillment begins.

Once an order has already entered processing or has been shipped, we may no longer be able to change the delivery details or products included in the order. In these circumstances, you may also need to contact the shipping carrier directly for further assistance.

6. Missed Deliveries

If the delivery carrier is unable to complete your delivery, they may leave a delivery notice or hold your parcel at a nearby collection point or carrier facility.

If you miss a delivery:

  • Review the latest tracking information for available delivery instructions.

  • Contact your local carrier using the tracking number provided.

  • If you need additional assistance, please contact our customer support team at support@selavonia.com.

Customers are responsible for providing accurate shipping information and collecting parcels when collection is required.

We cannot guarantee refunds or replacements for parcels returned because of incorrect or incomplete addresses, repeated unsuccessful delivery attempts, or failure to collect the shipment from the carrier.

7. Delayed Shipments

If your shipment appears to be taking longer than expected:

  1. Check Tracking – Review the most recent tracking event. If the latest update occurred within the previous 7 days, the parcel may still be moving normally through the carrier’s network.

  2. Contact Us – If tracking has not updated for more than 7 days, email support@selavonia.com with your Order Number and Order Email.

Our customer support team will review the available tracking information and assist with investigating the shipment status.

8. Lost or Stolen Packages

We understand how frustrating it can be when a parcel cannot be located.

If your clothing order appears to have been lost during transit:

  • We will work with the relevant shipping carrier to investigate and attempt to locate the parcel.

  • If the carrier confirms that the shipment was lost in transit, we will provide an appropriate resolution, which may include a replacement at no additional charge.

Important: If tracking indicates that the package was successfully delivered but you cannot find it, please first:

  • Check around your property or designated delivery location.

  • Ask household members or nearby neighbors.

  • Check with your building reception, front desk, concierge, or property management.

  • Contact your local delivery carrier.

Once the carrier confirms that a parcel has been successfully delivered, any claim may be subject to the carrier’s investigation procedures and our applicable shipping or refund policies.

9. Shipping Origins & Destinations

Shipping Destinations

We ship to most countries and regions around the world.

If we are unable to deliver your order to the destination provided, we will contact you using the email address submitted during checkout.

Shipping Origins

Orders may be shipped from different warehouses, fulfillment facilities, or partner locations depending on clothing availability, inventory location, and the final shipping destination.

Our fulfillment network may include facilities located in the United States, Canada, Australia, the EU, and other international locations.

Certain orders may also be shipped directly from partner manufacturers or fulfillment providers to help maintain product availability and efficient delivery.

10. Customs, Duties & Shipping Disclaimer

By placing an order with Selavonia, you acknowledge and agree to the following:

  • Shipping Times: All processing periods and estimated delivery times are approximate and cannot be guaranteed.

  • Customs, Duties & Taxes: Customers are responsible for any applicable customs duties, import taxes, VAT, brokerage charges, or other fees imposed by their country or local authorities unless otherwise stated.

  • Address Accuracy: Customers are responsible for entering a complete and accurate delivery address during checkout.

  • Incorrect Addresses: Selavonia is not responsible for delivery issues resulting from incorrect, incomplete, or outdated shipping information supplied by the customer.

  • Carrier Delays: We are not responsible for delays caused by shipping carriers, customs authorities, weather conditions, transportation interruptions, or other circumstances beyond our reasonable control.

  • Delivered Packages: If tracking confirms delivery but the parcel cannot be found, customers should first contact the carrier and check the applicable delivery location.

Nothing in this Shipping Policy restricts any rights available to you under applicable consumer protection laws.

11. Questions About Shipping?

If you have questions about shipping, delivery, tracking, or an existing order, please contact our customer support team.

Store Name: Selavonia
Legal Business Name: Momenry Hong Kong Limited
Website: https://selavonia.com
Email: support@selavonia.com
Phone: (276) 276-1546

Business Address:
UNIT 2116A, 21/F, TOWER A, 83 KING LAM STREET, CHEUNG SHA WAN, HONG KONG

When contacting us regarding an existing order, please include your Order Number and the Email Address used during checkout so we can assist you as efficiently as possible.